hi777 FAQ — Find answers to all your questions right here

To register on hi777, you must be at least 18 years is required. Registrations from underage users are not accepted, and our system automatically prevents this. Age verification is part of our Responsible Gaming part of our policy.

No. Under hi777's policy, each individual is allowed only one account. If multiple accounts are found, all of them will be permanently closed and any funds held may be forfeited.

Some details can be updated directly from your Settings. However, for security reasons, changing your mobile number requires contacting support. After KYC verification, certain information may be restricted from editing.

KYC (Know Your Customer) is the identity verification process. You may be required to complete KYC in the following situations:

• When withdrawing large amounts (typically ৳50,000+).
• Suspicious activity detected on the account.
• When updating account information.

Required documents: a clear photo of your National ID (NID) or passport.

Yes. You can close your account through Account Settings or by contacting support. Please withdraw any remaining balance before closing. If permanently closed, the same details cannot be used to register a new account.

During registration, enter the referral code provided by your friend in the referral code field. Both you and your friend will receive a special bonus when a referral code is used. Referral codes cannot be added after registration, so make sure to enter it at sign-up.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number — you'll receive an OTP within seconds. Use the OTP to set a new password. The entire process takes under 2 minutes.

Multiple incorrect password attempts will temporarily lock your account. It usually unlocks automatically after 30 minutes. For a faster resolution, contact our live chat support — your account can be unlocked instantly once your identity is verified.

Log in → Account Settings → Security → Two-Factor Authentication → Activate. Once enabled, an OTP will be sent to your mobile on every login, making your account significantly more secure.

Yes, you can be logged in on mobile, tablet, and desktop at the same time. For security, you can view all active sessions and log out of other devices from your account settings.

Change your password immediately and log out of all devices (Settings → Security → Log Out of All Devices). Then report it to support. Our security team will investigate.

Please check the following: whether your network connection is stable, whether the number is correct, and whether SMS is blocked. Wait 60 seconds and try resending. If the issue persists, switch to the email OTP option or contact support.

Log in → Dashboard → Deposit → Select bKash/Nagad → Enter amount → Send to the provided number. The whole process takes under 30 seconds.

• Minimum Deposit: ৳300
• Maximum single deposit: ৳50,000
• Balance updates instantly

Minimum deposit: ৳300 (bKash/Nagad/Rocket)
Maximum single deposit: ৳50,000
Daily Maximum: ৳2,00,000
Limits for bank transfers may differ. Contact support for more details.

Wait 5–10 minutes first, then refresh your browser. If the issue persists, contact live chat with your transaction ID and the time it was made. We'll resolve it within 1 hour.

Currently supported payment methods:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Major Bangladeshi Banks
• Crypto: Selected cryptocurrency (contact support)

All payments are processed in Bangladeshi Taka (BDT).

hi777 does not charge any additional fees on deposits. However, your payment provider (bKash/Nagad/Bank) may apply their own charges — this is beyond hi777's control.

bKash/Nagad/Rocket: Instant (30 seconds – 2 minutes)
Bank Transfer: 1–3 business days
Bank transfers between midnight and 5:00 AM may take slightly longer to process.

Your Welcome Bonus is added automatically after your first deposit following registration — no extra steps needed. Just make sure to enter any bonus code you have before completing your deposit.

Log in → Dashboard → Withdrawal → Select method → Enter amount and your number → Confirm.

• Minimum Withdrawal: ৳500
• Typical processing time: 15 minutes – 24 hours
• The withdrawal number must belong to you

bKash/Nagad/Rocket: Usually 15 minutes – 3 hours
Bank Transfer: 1–2 business days
It may take a little longer during peak hours. If you still haven't received it after 24 hours, please contact support.

Common reasons for withdrawal cancellation:

• KYC verification not completed (required for large amounts).
• Bonus wagering requirements have not been met.
• The withdrawal number does not match the name on the account.
• Suspicious activity has been detected.

Contact support to find out the reason for the cancellation and resolve it.

Minimum withdrawal: ৳500
Maximum single withdrawal: ৳1,00,000
Daily Maximum: ৳5,00,000
Higher limits may apply for VIP members.

hi777 does not charge any fees on withdrawals. However, your mobile banking or bank provider may apply fees on incoming transactions — this depends on the respective provider's own policies.

No, bonus funds cannot be withdrawn directly. Each bonus comes with specific wagering requirements that must be completed first. For example, a 25× wagering requirement means you need to place bets totalling 25 times the bonus amount. Once the requirements are met, your bonus winnings become eligible for withdrawal.

On your first deposit after registering at hi777 150% Bonus up to a maximum of ৳15,000. A ৳1,000 deposit earns you ৳1,500 in bonus. The bonus is added automatically. Wagering requirement: 25×.

Wagering requirements refer to how many times you need to bet with your bonus before withdrawing. Example: ৳1,000 bonus with 25× wagering = ৳25,000 in total bets required. These bets can be placed on any eligible game (slots, Sports Betting — exact details depend on the bonus terms).

Every day at midnight, 5% cashback on the previous day's net losses is credited to your account. There are no wagering requirements on this bonus — it goes straight to your balance. Note that cashback only applies to losses, not wins.

There is a bonus code field at the final step of registration or during deposit. Entering a valid code will automatically apply the bonus. Once a deposit is made, the code cannot be added retroactively — it must be entered beforehand.

When a friend registers using your referral code and makes their first deposit, you'll receive a ৳500 bonus — and your friend gets a special bonus too. There's no limit on referrals; the more friends you bring, the more bonuses you earn.

Bonus validity varies by promotion. Welcome bonuses typically require wagering requirements to be met within 30 days of receipt. Once expired, the bonus is forfeited. For full terms on each bonus, Terms & Conditions Read on the page.

Yes, you can decline a bonus. Simply select "Continue without bonus" at the time of deposit. Without a bonus, you can withdraw at any time with no wagering requirements.

Log in → Sports → Cricket → Select your match → Choose a market → Enter your stake → Confirm your bet.

• Minimum bet: ৳50
• Live Betting: Bet Live During the Match
• Cash Out: Partial or full cash out during an active bet

Live betting lets you place bets even after a match has started. Odds update in real time with every score, wicket, and over. In cricket, you can bet on every ball; in football, on every goal situation. Quick decision-making is key.

Winnings are credited to your balance within minutes of a match or game ending. For live betting, funds are credited immediately after the event concludes. For slots and casino games, your balance updates instantly.

Yes. If a match is abandoned or cancelled — due to rain, technical issues, or similar reasons — your full stake will be refunded. The refund is typically processed within 24 hours.

In a parlay bet, the odds of multiple events are multiplied together. If all selections are correct, the payout can be massive — but a single wrong pick means losing the entire bet. At hi777, you can combine up to 10 events in a single parlay.

Cash Out lets you exit a bet before the event ends. The cash out value is determined by the current state of the match. Simply click the "Cash Out" button in your bet list.

Sports available for betting on hi777:

• Cricket (IPL, BPL, World Cup, T20, ODI, Test)
• Football (Premier League, La Liga, BPL Football)
• Kabaddi, Badminton, Tennis
• E-Sports (CS:GO, Dota 2, League of Legends)
• Virtual Sports

Android: Our App Page Download the APK file from our site. Enable "Install from Unknown Sources" in your settings, then proceed with the installation.

iOS: Follow the instructions on the App Page to install via Safari.

Possible Solutions:

• Android Settings → Security → Enable "Unknown Sources" or "Install from Other Sources".
• Check that you have enough storage space (at least 50MB required).
• Android version 5.0 or above is required.
• If you have an older version installed, uninstall it first and then install the new one.

When you open the app, you'll receive an automatic notification if a new update is available. Alternatively, visit our App Page Download the latest version and install it over the existing one. Your data will not be lost.

Yes. After logging into the app for the first time, go to Settings → Security → Biometric Login and enable it. From then on, you can log in with just your fingerprint or Face ID. This works on both Android and iOS.

Try:

• Close the app and reopen it.
• Restart your phone.
• Clear the app cache (Settings → Apps → hi777 → Clear Cache).
• Install the latest version.

If the issue persists, contact support with your device model and Android version.

All features are available on both. However, the app offers biometric login, push notifications (score updates, bonuses), faster loading, and offline score viewing. For smartphone users, the app is the more convenient choice.